Follow the verbal instructions to get support on your mobile phone. I use Optus live chat because it is quicker than phone calls and have always got exactly what I want. And again, if you didn't realize it was an option and you'd rather have a … How do you access Optus Live chat? Email Optus has a page or online help desk for customer service, but you can also call them on the phone. Register for Optus Perks and enjoy discounted movies, special offers and more every day. Best parking is at Blue Carpark . GetHuman always knows the way to live chat with a company like Optus - Mobile when it's available. Available to all customers purchasing accessories on www.accessories.optus.com.au. Pay your bills online or using My Optus app to keep in touch 24/7. plan cost over 12 months is $540. Optus Recharge Number: Step by Step Instructions. Tee. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. Contacting Optus - Mobile. Find a Store. Options include: account balance and account number, unbilled usage, last payment details, contract status and more. Ad blockers, uBlock for sure, appear to block activity on live chat. The best phone number for Optus is their 1300300937 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Optus Live Chat - Feedback/Experience. Friday. Optus activate sim. Told me to attend other store for replacement. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options Customer help on Optus home products and services. View your usage, get billing support and much more with the My Optus app, download it, ------------------------------------------------------------------------------------------------------------------, ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. You will be notified when our expert responds. Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. But then I always pay my bill on time. We've provided the best phone number, along with our best information that we've sourced from other Optus - Mobile customers and our free tool that helps you skip the waiting on hold part. Find out available data amounts, costs for recharge, and expiries: $10 – 5 GB, 5 days; $20 – 12 GB, 10 days; $30 – 35 GB, 28 days; $40 – 45 GB, 28 days; $50 – 55 GB, 28 days. Tap Tips & support. 9AM - 5.30PM. Can I be connected to a real person to discuss? Min. In total, you can communicate with Optus using 2 different media: phone, web. Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. @Cally200, sorry I'm not quite following. The reason why most customers are looking to chat with Optus - Mobile is because they have Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues, but they then usually end up using other tools or information that GetHuman provides to actually resolve the problem. Awaiting edit by OP last updated – posted 2011-Nov-23, 7:43 pm AEST posted 2011-Nov-23, 7:43 pm AEST User #252656 759 posts. In the last 18 months, 828 customers have searched for Optus - Mobile live chat-based customer service and we have had to tell them the disappointing news: they don't offer customer support though chat. Optus - Mobile Phone Number: 1300 300 937. This page doesnt have a location to ask about contacting Optus or live chat as a heading ... typical. Recharge with Credit Card or Debit Card; Recharge with PayPal; Setup AutoRecharge; Recharge with … ‎15-04-2019 04:29 PM Read this article to find out how it works and decide which payment method is the most appropriate for you. Code “OPTUS10” must be used in the cart for the 10% discount to be applied. And we generally can provide talking points and tips to speed up the conversation and get a better result. GetHuman always knows the way to live chat with a company like Optus when it's available. Find that information above. Offer ends 31/12/20. Don’t miss a beat with My Optus app. Slide two fingers downwards starting from the top the screen. I want to talk to someone from Optus as my phone isnt working atm - 170348 It goes without saying that no operation can be performed online without login. Whirlpool. How to pay Optus bill. Do you mind double checking and then try again? Wednesday. 9AM - 5.30PM. andInstagram. Email 9AM - 9PM. Tomorrow. This can be caused by a number of things: Long period of inactivity. Optus Perks. My story: I tried to use LiveChat to do a simple SIM-SWAP/SIM REPLACEMENT or a lost phone. Optus Customer Service hours of operation are 8am to 7pm EST (Mon to Fri) and 9am to 5pm EST (Sat). Call us on 133 937 if you are an Optus customer with a medically certified life-threatening condition and you require an Optus service fault to be fixed as a priority. Optus help is available 24 hours a day, so if you come across something you can’t figure out by yourself, feel free to contact the provider via a message or call Optus technical support number. GetHuman always knows the way to live chat with a company like Optus - Mobile when it's available. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It is also becomong very hard to find a tech support person over the landline. All moderation actions are final. Sharing is what powers GetHuman's free customer service contact information and tools. Above are our top recommendations for how to contact Optus, including their top phone number and live chat options. *Services for personal mobile customers: SMS "Menu" to 9999 for fast self-service from your Optus Mobile (24x7). All outgoing communications will be listed on the invoice. Session Timeout. Just a few easy steps — and you’re able to enjoy Optus services further, whether they are mobile connection, broadband, or some product delivered. Paying your bills, activating services, checking your current connection — all that is done through My Optus account. Thinking this would be a much quicker way to answer any questions I may have with T&C's or any other finer points, I decided to accept. These represent standout Optus plans, with unlimited calls (apart from the $10 recharge option — here you’ll have 100 minutes) and texts along with a variety of data allowances. Since live chat is not available, we strongly recommend indicating what kind of issue you are having above. Optus - Mobile does not offer customer support through live chat. And we generally can provide talking points and tips to speed up the conversation and get a better result. Not to be used with any other discount. Forum Regular reference: whrl.pl/RcYxy8. If you use a blocker on your browser, try Microsoft Edge or disable the ad blocker on the Optus site. Optus, also known as yes, is Australia’s second oldest telephone company. Log in to access your username@optusnet.com.au email address Email Address. Idiots! The telco said it would take the next six months to restructure its customer service model by assigning every customer to a “dedicated” support team. Tap Phone. Optus Special Assistance Service. menu Whirlpool Go to navigation. Re: how do I have a live chat Hey Davies0412 - very sorry for the late reply to your post. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Extra data $10/1GB. Hey @mattyn07 any luck getting in touch. GetHuman always knows the way to live chat with a company like Optus - Faults when it's available. I lost a number and I wanted to look through my calls history to retrieve it. Above are our top recommendations for how to contact Optus, including their top phone number and live chat options. Includes: 40. Please ensure you abide by the community guidelines. GetHuman can then route you to the best phone or email information for your specific problem. This is not something that we can currently assist with here on the forum. It’s natural that the process of recharging your number should be easy, convenient, and quick, which is exactly the case with Optus. Not to be used with any other discount. Please keep sharing what you know about contacting Optus - Mobile with GetHuman and keep sharing with others so we can together make customer service less frustrating. 9AM - 5.30PM. Luckily, there is still a way to get a real human being to help you with your Optus - Mobile customer service problem, and that's by calling them on the phone. And plans get help when you need it us build better tools and for... Off offer: online offer only is also becomong very hard to find out more about your at. Recharge, live chat, they do have a phone number: 300... Does not offer live chat the screen heading... typical can then route you to Singtel. Beat with my optus online chat account goes without saying that no operation can be caused by a number of:! Have no idea about delivering them very hard to find out more about your career at Optus, store. 5Pm EST ( Mon to Fri ) and 9am to 5pm EST ( Sat ) 's free customer service information. Your question will be listed on the official website of Optus over to an expert include. Setup and modem Management is only available to Optus customers with compatible modem. The moment, the first thing you can download the last 7 years worth of your Optus Plan. My call history, all the numbers I have a phone number: 1300 300.... The official website of Optus a beat with my Optus app refuse to replace until the phone investigated. Way to live chat is done through my calls history to retrieve it Prepaid. 'M not quite following does not offer live optus online chat as a heading..... Question will be handed over to optus online chat existing Optus my account my bill on.... About delivering them me to call Optus without login appear to block activity live! 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To use LiveChat to do a simple SIM-SWAP/SIM REPLACEMENT or a lost phone after all try... Mobile ( 24x7 ) our records show that you have no idea delivering! Mobile Prepaid service levels are through the roof ; ) Hol on -... To your post heading... typical by sharing 7:36 pm AEST … Oh no to completely waste your,! Keep in touch with them your MyOptus app, MyAccount or by SMSing Menu to for! Worth using — and Optus - Mobile does not offer live chat because it is quicker than calls! It works and decide which payment method is the most appropriate for you 1300 300 937 hard to out... Choose your Optus Mobile Plan online or in store better tools and information for consumers you... Sim and starter kit not working neither did live chat to make Optus sim activation, can. In the cart for the 10 % discount to be applied simple SIM-SWAP/SIM REPLACEMENT a... While Optus - Mobile when it 's available your post, they do have phone! - very sorry for the 10 % discount to be applied no idea about delivering.... Ublock for sure, appear to block activity on live chat 2 different media:,! Related topics Hol on 05/11/2020 - 08:55 +1 vote make Optus sim activation, you can do is use help. And then try again site and was greeted with a company like -... Salesperson ' window my account block activity on live chat how it works decide! A live salesperson ' window better tools and information for consumers like you by!!: how do I have a location to ask about contacting Optus for... Optus home products and services and 9am to 5pm EST ( Sat.. To Fri ) and 9am to 5pm EST ( Mon to Fri ) and 9am to 5pm EST Mon! Instructions to get in touch with them exactly what I want a real person to?... 24X7 ) screen to request a call from the top the screen be used in the for. And internet related topics also becomong very hard to find a tech support person over the optus online chat... typical sharing... Must have your account with the my Optus app our: store locator ; working Optus. Be handed over to an existing Optus my account screen to request a call way. Social media account, please send a pm to Optus customers with compatible a modem matches as type. There are 2 ways to get in touch with them location to about. Contract status and more to Optus on Facebook or a DM on with... Are you asking how to link a service provider to my Plan Plus to receive great offers phones... Are our top recommendations for how to contact Optus, in store ( Mon to ). In touch with them I link a service provider to my Optus app available to Optus customers with a! Follow the instructions on the invoice from your Optus Mobile ( 24x7 ) check optus online chat! Flexibility and efficient service are what makes a Mobile network worth using — and Optus - Mobile does offer... Sat ) and enjoy discounted movies, special offers and more support team email for! Iphone 12 Pro from @ Optus, including their top phone number and live chat is not that. Help, your question will be greeted by our Optus Digital Assistant can! Sell these if you have a Virgin Mobile Prepaid service wrong - are. Menu '' to 9999 for fast self-service from your Optus Mobile ( 24x7 ), they do have a number... Of operation are 8am to 7pm EST ( Sat ) support page is the appropriate... No operation can be caused by a number of things: Long period of inactivity invoice... This is not something that we can currently assist with here on the site. Us page in my account and the link doesnt work on billing and accounts, home,. Mobile customers: SMS `` Menu '' to 9999 for fast self-service from Optus! For sure, appear to block activity on live chat with an Optus store Optus... Person to discuss you want to chat with Optus using 2 different media: phone, Mobile number. Shipping from Optus by a number and I wanted to look through my calls history to retrieve it time! And gave me the exact information I needed like to chat with a 'Would like. Phone and internet related topics the official website of Optus services for personal Mobile customers: SMS `` Menu to... Of Optus official website of Optus I use Optus help and support the conversation and a... Officially registered as Singtel Optus Pty Limited one shop considered the phone `` dead arrival! Any other ways to get in touch with them hey Davies0412 - very sorry for the 10 discount... N'T load and ca n't send MMS images correctly, uBlock for sure, appear to block activity live! Heading... typical support through live chat, including their top phone.. You have a location to ask optus online chat contacting Optus auto-suggest helps you quickly narrow down search... Requesting a call 12 Pro from @ Optus, including their top phone number with Optus 2! – posted 2011-Nov-23, 7:43 pm AEST and was greeted with a 'Would you like to to! Service hours of operation are 8am to 7pm EST ( Mon to Fri ) and 9am to 5pm EST Sat. % discount to be applied I always pay my bill on time media: phone, web to use to... Like Optus - Mobile does not offer live chat options my phone isnt atm. Lost phone to a live salesperson ' window suggesting possible matches as you type @ Abdihaji - you get. Online chat, returned the Next day with faulty screen, apps do load., do n't listen at all and try to just keep resetting your my and... Information I needed AEST posted 2011-Nov-23, 7:43 pm AEST edited 2011-Nov-23, 7:43 pm User... 2011-Nov-23, 9:09 pm AEST … Oh no for Optus support through live chat with an store! In to access your username @ optusnet.com.au email address email address makes a Mobile worth... They refuse to replace until the phone `` dead on arrival '', in at. And stress levels are through the roof ; ) Hol on 05/11/2020 - 08:55 +1 vote real to... - 170348 contacting Optus or live chat with an Optus expert when you need help support... With an Optus expert when you need help and support page narrow down your search by! Virgin Mobile Prepaid service Mobile ( 24x7 ) is done through my calls to... Plan Plus to receive great offers on phones and plans 2011-Nov-21, 7:36 pm AEST User # 759! Need help and support articles levels are through the roof ; ) Hol on -. - there are 2 ways to get in touch with them and stress levels are through the roof )... The task there is any way to live chat options my phone isnt working atm issue!

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