Questions and Answers about Benchmark Senior Living CEO. What’s the best piece of advice you’ve received in your career? Read More. Sarah Laffey serves as Chief Financial Officer and Senior Vice President at Benchmark Senior Living. WALTHAM, Mass.—Benchmark Senior Living, a leading provider of senior living services in the Northeast, announced they have acquired the real estate and operations of Evolve at Rye.Located in Rye, New Hampshire on Route 1, Evolve at Rye is a 40-apartment community capable of serving up to 64 residents. Being an entrepreneur was the furthest thing from my mind. It seems like a nice company. We sat down with Kelly to learn about the company’s vision for a new kind of senior living partnership, and to hear how his time in construction introduced him to the men and women who arrived on sites in dark, The Leadership Series is produced in collaboration between Senior Housing News and PointClickCare®. We’re bigger, we’re much more capable and deeper in our capabilities and our people strength and our reach and our capacities. The great recession was difficult, but I’m actually really proud of how we managed our way through it. Today, with communities in 21 states, the Watermark team continues to develop and manage senior housing with specific attention to systems, processes and people. The baby boomers like things the way they like it, when they want it. I stayed with that company for a few more years and then tried to start my first venture in senior housing in 1989, which you may remember was also a recession year. 201 Jones Road Is your weakness that you’re too creative? Our view was we weren’t going to do that and I’m really proud. Average Benchmark Senior Living hourly pay ranges from approximately $10.82 per hour for Dishwasher to $35.13 per hour for Registered Nurse Manager. Benchmark Senior Living's Chairman & CEO is Tom Grape. About Benchmark Senior Living Based in Waltham, Mass., Benchmark Senior Living is a leading provider of senior living services in the Northeast. They want to get their meals when they want them. There are too many examples of other people who may have been very successful as Executive Directors but then who aren’t developed or aren’t able to progress beyond that either because of their own inabilities or because they weren’t developed correctly or given the opportunities or whatever. It has its headquarters in Waltham, Massachusetts. Do I think technology will help? This was in 1990, and I was traveling all over. I’ve learned, I didn’t really begin this way, but I’ve become pretty capable on the deal side. He would write me a check every time. For the first five or six years I frequently went home and said, “I don’t know how I’m getting payroll next week.” We figured our way through it. The workforce and the ratio of caregivers to seniors are under dramatic pressure in the coming couple of decades. See questions about Clear. The service package has not really kept up, and it’s not really full-service anymore because everybody is heading to a range for more services to come into the building. https://bit.ly/3b3lBBV Read employee reviews and ratings on Glassdoor to decide if Benchmark Senior Living is right for you. During our first few years when I did not know how I would meet payroll, I’d pick up the phone every couple of weeks and say, “Peter, can I buy you a cup of coffee?” and he always knew what that meant. WALTHAM, Mass. Founded in 1997 by Mr. Grape, Benchmark offers independent living, assisted living, memory care and continuing care retirement communities that are guided by Benchmark’s core values — Called to Care, Better Together, and Be the Benchmark, and are committed to … https://bit.ly/3b3lBBV https://bit.ly/3b3lBBV We’ve developed a number of new communities and have acquired communities since. We’ve not been as successful as we would like, notwithstanding a lot of efforts, but we’re doing better than most. See questions about Clear. The … The only thing we did was the senior management team did not take bonuses that year, and we asked everyone else in the company to defer their bonuses from March to June—that’s it. I have been working at Benchmark Senior Living full-time for less than a year. The first one didn’t work, as I mentioned; I ran out of money. We have Benchmark University, which offers an ongoing array of different courses. That was a big shift from what I had been pretty clear I was going to do for my career, for the rest of my life. What assisted living used to be, years ago, was more full-service. Click below to read. I think I’m pretty good at seeing ahead and have pretty good vision. At the ALFA convention I had a chance to have lunch with Tom Grape, the CEO of Benchmark Senior Living. What’s the biggest risk you’ve taken in your career? We do a lot of things. Based in Waltham, Mass., Benchmark Senior Living is a leading provider of senior living services in the Northeast. I think I’m pretty good strategically. Apply to Dishwasher, Receptionist, Van Driver and more! Prior to joining Sunrise, he served as CEO for MedQuest, Inc., an outpatient operator of diagnostic imaging services. Every time we met with our prospective backer, he was getting paler and paler an… People want rural, they want high-rise, they want urban, they want mixed-use, they want services. Meet Chris Winkle, CEO of Sunrise Senior Living. Suite 300 West Being able to establish a direction and being able to motivate others to be able to follow and pursue that course. Exploring the future of senior living with Tom Grape, CEO of Benchmark Senior Living. I guess it depends on your definition of affordable. Salaries Benefits Working Hours Interviews Part Time Jobs Working Environment Working Culture Background Check Drug Test Hiring Process Office Locations Work Life Balance CEO Company Future Dress Code Promotion Shifts. A graduate of Case Western Reserve, he previously served as president and CEO for Mariner Health Care, Inc., and as chief operating officer for Integrated Health Services and held various management roles in speciality and rehabilitation hospitals. Not a lot of other people would’ve done that. Benchmark Senior Living LLC has 211 total employees across all of its locations and generates $55.16 million in sales (USD). I think the association initiatives are very helpful, but everybody has to do more. There are 53 companies in the Benchmark Senior Living LLC corporate family. Exploring the future of senior living with Tom Grape, CEO of Benchmark Senior Living. In the early years of [Benchmark], I was obligated for a lot more money than I was worth. I’m pretty creative, and I have a lot of ideas. What is the industry’s biggest challenge? Benchmark wouldn’t be here had it not been for his support. office to get his take on an entrepreneur’s approach to the senior living business, where Benchmark sees itself as a leader among its peers, and why senior living must solve one of its biggest problems—turnover. I can rally people to support. The interesting moment for me was when I knew that that wasn’t going to work but I had to do it again. With a background in finance and architecture, Freshwater happened upon senior living development early in his career after starting a market research firm that took a look into the fledging industry and challenged the conventional wisdom. The goal was to start the company and make it solvent first. Sometimes our biggest strengths are our biggest weaknesses. My board to this day comments about my risk profile having been extreme. We helped pass the legislation in Massachusetts and created the category in Massachusetts. Benchmark Senior Living Chairman & CEO Tom Grape shared his thoughts on Benchmark’s commitment to human connections and the results of a recent survey taken by our residents and families. What does the future of the industry look like? Benchmark Senior Living Named Top Place to Work by The Boston Globe for 10th Consecutive Year WALTHAM, Mass. May 17, 2018. In college and growing up I wanted to work in marketing, and I wanted to work at a big company because that’s what everybody did. A lot of people of course would conclude that it wasn’t going to work and say, “Oh my God I’m never doing that again; that was a mistake.” I knew I was an entrepreneur when I knew I had to do it again, and I learned a lot of lessons and I wanted to apply those lessons. Hosted by Mass-ALA, the panel was part of a two-day conference during which Massachusetts Gov. For me the bigger revelation was that I grew up in Fairfield, Connecticut, my dad worked for Exxon for 35 years and everybody around me in that part of Connecticut worked for big companies, so I didn’t know what an entrepreneur was. It remains a tricky thing. Absolutely. We talk a lot about our culture and backing our associates, and we walked our talk during that time. Benchmark Senior Living's key executives include Tom Grape and 6 others. Benchmark Senior Living has long been one of New England’s largest senior housing operators. Twenty cents covers debt service in the building, and 10 cents (plus or minus) is cash flow. A free inside look at company reviews and salaries posted anonymously by employees. There was, at that time, no assisted living in Massachusetts, so I pushed a local nursing home company that had a very good reputation to develop assisted living. Best Cities for Jobs 2020 NEW! Kristopher Yetman, senior development director at Benchmark Senior Living, has been named a 2020 Future Leader by Senior Housing News. I’m sort of an idea-a-week guy. He was the rock of Gibraltar of Benchmark in the early years. Right now assisted living is all rental. Jobs. I started a new affiliate of this nursing home company. Benchmark Senior Living, a leading provider of senior living services in the Northeast, today announced that three executives at The Commons in Lincoln continuing care retirement community in Lincoln, Mass., have been promoted for their leadership excellence. https://bit.ly/3b3lBBV Tom Grape is Chairman/CEO at Benchmark Assisted Living. The company has changed a lot. The industry hasn’t kept up in a whole host of ways. Was there a defining moment for you as an entrepreneur when you knew you wanted to start this company? The company was founded in 1997 and has grown significantly over the years to offer new programs and locations for residents. All content is posted anonymously by employees working at Benchmark Senior Living. We have a Benchmark University Training Center here at our home office so people come here and we can pop in and participate in those offerings. He saw the opportunity of creating an exceptional living experience for seniors built on connections, bonds, and quality care. Pros. Consumers will demand the industry to change in ways that we haven’t so far. There have been some great success stories, at Benchmark and other companies, of people who have progressed. He has seen the senior living industry evolve through recessions and booms and is readying for the next phase ahead. Benchmark Senior Living Chairman & CEO Tom Grape shared his thoughts on Benchmark’s commitment to human connections and the results of a recent survey taken by our residents and families. Pros. Yes, it does. WALTHAM, Mass. – Benchmark Senior Living, a leading provider of senior living services in the Northeast, has announced it has have acquired … At the ALFA convention I had a chance to have lunch with Tom Grape, the CEO of Benchmark Senior Living. I stayed with that company for a few more years and then tried to start my first venture in senior housing in 1989, which you may remember was also a recession year. It’s a very difficult thing to keep the culture in alignment with the resources, or the growth in alignment with the people that you’ve got. No, technology by itself will not do that. Salaries Benefits Working Hours Interviews Part Time Jobs Working Environment Working Culture Background Check Drug Test Hiring Process Office Locations Work Life Balance CEO Company Future Dress Code Promotion Shifts. Benchmark embraces innovation and creativity to provide the highest level of care, comfort and service to our residents. All of our competitors were taking much more draconian steps. Tom Grape, Chairman & CEO of Benchmark Senior Living, David Freshwater & David Barnes, Watermark Retirement Communities, Sean Kelly, President and CEO, The Kendal Corporation. Tell me about how you got into senior living and how Benchmark got its start. With 6,300 associates and nearly 60 communities across eight states, … We’d like to do nothing but promote from within, ultimately. A lot of our competitors were raising the eligibility requirements for benefits or cutting hours. Do I think technology is the answer to making assisted living more affordable? I’m not very disciplined about, “Here’s the course we’re going to stick with for the next six months.” I’m usually changing direction regularly. It is the first and only dedicated memory care community in the Seacoast … Benchmark Senior Living LLC provides health care services. When they say it’s extreme, did they tell you that back during the great recession or when you guys started? I think you take a look at the economics of assisted living and 70 cents of every dollar covers operating expenses, mostly labor. We’re sometimes slower to do things, and sometimes more bureaucratic than we’d like to be. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. We sat down with Winkle to learn about Sunrise's approach to growth and branding, the company's early foray into Medicare Advantage, and where he sees opportunities to excel through technology. All Rights Reserved. What are some of your greatest strengths as a leader? Tell me about how you got into senior living and how Benchmark got its start. Secondly, we have an Executive Director in Training Program run by one of our senior, most successful Executive Directors. I’m sort of an idea-a-week guy. I worked at Benchmark Senior Living part-time for more than 3 years. In January of 2016, Kelly took the reins as president and CEO after eight years as Kendal's senior vice president of development and 11 years prior to that with Connecticut-based Retirement Living Services. You can trim around the edges, but you can’t really materially reduce staffing costs or utilities or food costs without cutting into the bone of what the service offering is. Glassdoor gives you an inside look at what it's like to work at Benchmark Senior Living, including salaries, reviews, office photos, and more. The real estate company I was with at the time had teamed up with an operator—in a venture that did not work out. Click below to read. This is his full-time focus. Benchmark Senior Living Chairman & CEO Tom Grape shared his thoughts on Benchmark’s commitment to human connections and the results of a recent survey taken by our residents and families. I could give you the building for free and the rent would go down a bit, and then you look at operating expenses. Sitting with senior living CEO’s is a huge privilege. I believed in what we were doing and I knew I was taking the risks, I wasn’t doing it blindly, but I believed in it and did it. Flexible hours, and fulfilling work as you get to form relationships with the residents. Growing pains. ©2018 Senior Housing News. That cuts both ways for me. And we did. Waltham, MA 02451 Stephanie began as an Executive Director and she’s been a super success story working her way up. To become a … Now the firm is setting its sights outside the northeast. Do you think technology will help to make that more possible? Approve of CEO. Click below to read. Meet Tom Grape, chairman and CEO of Benchmark Senior Living. Grape started Benchmark from the ground up almost 20 years ago, and essentially brought the assisted living concept to Massachusetts, where the company is based. Benchmark Senior Living Chairman & CEO Tom Grape shared his thoughts on Benchmark’s commitment to human connections and the results of a recent survey taken by … Benchmark Senior Living, and Atria in the positions of Executive Director, Resident Care Coordinator, Regional Director of Alzheimer’s Services, and Life Guidance Program Director respectively. I was one of the founders of The Assisted Living Federation of America [now Argentum] and founded Mass-ALFA, the Massachusetts affiliate. # CalledtoCare. Benchmark Tom Grape is founder, chairman and CEO of Benchmark. It’s never enough. 195 Ratings. I think our industry is still sort of like Model T. See any color Model T you want as long as it’s black. I started two companies before Benchmark. I’m not always as patient with those things as some people would like me to be. What is Benchmark doing currently to develop leaders, and what do you think you could do better? I think it’s going to get turned on its head. To become a … We sat down with Freshwater and Barnes (see below) to hear about their first foray into senior housing, their founding principles, and the metrics they look for in their day-to-day, Meet Sean Kelly, CEO of Kendal Corp. out of Kennett Square, Pennsylvania. There are 53 companies in the Benchmark Senior Living LLC corporate family. Chief Financial Officer and Senior Vice President. Click below to read. Tom Grape is Chairman/CEO at Benchmark Assisted Living. See Tom Grape's compensation, career history, education, & memberships. I can think of several. I always paid him back and he’s done very well on his investments in Benchmark. We have an award named after him that we give annually to the community of the year; it’s called the Peter Small Award. A Buffalo, N.Y. native, Winkle began in the CEO role in 2014 after serving as the company's chief operating officer—a position that brought him to Sunrise in 2013. See Tom Grape's compensation, career history, education, & memberships. Senior Housing News: Meet Watermark Retirement Communities Chairman David Freshwater and President/CEO David Barnes. Our industry continues to have unacceptable levels of turnover. 339 Benchmark Senior Living reviews. I don’t know if I remember any particularly pithy sayings, but I guess a piece of advice I would give myself is to know who you are so that you are being true to yourself and your choice of fields, and the role you’re choosing to take, your strengths and weaknesses as a manager; that you get who you are and you’re open to feedback about it and you’re true to yourself. -Tom Grape, Benchmark founder and CEO. Bob Moran. Kristopher Yetman, senior development director at Benchmark Senior Living, has been named a 2020 Future Leader by Senior Housing News. Benchmark Senior Living LLC is located in Waltham, MA, United States and is part of the Nursing Homes & Long-Term Care Facilities Industry. # CalledtoCare. ... Approves of CEO. Every time we met with our prospective backer, he was getting paler and paler and ultimately I ran out of money. He’s been Benchmark’s mentor and everybody here is very grateful for his support, not just financially, but his advice and all the rest. Well, people want to be able to pay for it in different ways. Helpful (1) ... Glassdoor has 359 Benchmark Senior Living reviews submitted anonymously by Benchmark Senior Living employees. Fortunately, I’m blessed with a terrific president and Chief Operating Officer, Stephanie [Handelson], who is a terrific counterpoint to my changing direction all the time. I think people think technology is going to fix everything, and I don’t really believe that. Sure. The Company specializes in senior, assisted, and independent living, alzheimer and memory care, skilled nursing, and short stay programs. I guess I feel like every entrepreneur needs to have one of those [experiences] to determine if you’re really an entrepreneur. How are things different today from when you started? Any company. We began with a business plan—we didn’t have any communities at the outset—we’ve ended up acquiring most of the communities we had built at the previous company over time. We sat down with Tom in his Waltham, Mass. (PRWEB) July 29, 2020 Benchmark, a leading provider of senior living services in the Northeast, today announced that it has been named an honoree of Boston Business Journal’s 2020 Corporate Citizenship Awards. Chris Golen has been promoted from Campus Executive Director to Regional Director of Operations for all of Benchmark’s Continuing … # CalledtoCare. He later teamed with Barnes, and together they have grown the company from one community to more than 50. Who would you consider a mentor and how has that person helped your career? Benchmark Senior Living is a large and modern senior living organization. I was living in Boston where [that company] didn’t have any communities, and they wanted me to move to a different city that I didn’t really want to move to. I didn’t really think of myself as any sort of cowboy risk-taker at the time. My first job out of college was at Procter & Gamble in marketing. I then joined a company that had some early stage assisted living communities. When I get these meetings I have several areas I like to explore: Now we’ve got to talk about the other side. Our values and our mission are at the heart of everything we do, this cannot be accomplished without associates like yourself. United States. Tom Grape. What’s been the biggest challenge Benchmark has faced and how did you overcome it? Since 1997, he has led Benchmark to become the largest senior housing company in the Northeast. I think it’s too spotty, it’s not consistent enough, and I think it’s a problem for the industry. We have an Emerging Leaders Program where we take department heads and put them through a training program that takes place over a year and includes a variety of different elements. The Company offers independent and assisted living, memory and respite care, skilled nursing, and rehabilitation services. Benchmark Assisted Living operates in the State of Massachusetts. 254 Benchmark Senior Living jobs available on Indeed.com. Benchmark Senior Living November 11 at 9:43 AM Benchmark Founder and CEO Tom Grape reflected on the amazing veteran ... s in our communities, from our residents to associates. The real estate company I was with at the time had teamed up with an operator—in a venture that did not work out. The first investor in Benchmark was Peter Small, the CEO of a real estate company I used to work for, who is still on our board today. , Nov. 20, 2017 /PRNewswire/ -- Benchmark Senior Living , a leading provider of senior living services in the Northeast, has been named one of the Top Places to Work in Massachusetts by The Boston Globe for the 10 th consecutive year . We’re doing a lot of things. This predates the great recession; back to the story of: I thought I was a big company guy and all of a sudden discovered that I was more of a risk-taking entrepreneur than I had ever appreciated. Benchmark Senior Living LLC is located in Waltham, MA, United States and is part of the Nursing Homes & Long-Term Care Facilities Industry. Founder, Chairman and CEO Tom Grape has led Benchmark and its more than 6,300 associates to achieve over $2.5 billion in company value and $425 million in annual revenue. No, I don’t because it’s going to remain a very heavily people-dependent business even with the introduction of more technology. Without some material subsidies—some states have material subsidies, but not many do—or without some substantially new operating model, which I’ve not yet seen, it is difficult to offer truly affordable assisted living other than on a handful of units in a building. Now it feels like a bigger company, which I think is in some ways good and in some ways not so good. Finding, developing and retaining sufficient and qualified talent for our industry’s needs. It’s now not a start-up company, so people who join Benchmark now are joining a medium-sized or larger company which has a lot of resources and a lot of policies in place, a lot of systems and so on. I think it’s really hard to grow a company and to keep things in alignment. The population has aged and has become frailer on average. We built 13 or 14 assisted living communities and were very successful—including the first purpose-built assisted living community in Massachusetts. Sitting with senior living CEO’s is a huge privilege. Starting the company was certainly very hard, and yet starting any company is hard. Its locations are centered around the Northeast area of the United States. The baby boomers are now the adult children, and the baby boomers have turned everything on their heads that they’ve ever touched. This is evidenced by the letters and emails that our founder, Tom Grape, receives on a regular basis. I’m not very disciplined about, “Here’s the course we’re going to stick with for the next six months.” I’m usually changing direction regularly. I think it’s very spotty. I thought I was a big company guy and all of a sudden discovered that I was more of a risk-taking entrepreneur than I had ever appreciated. Benchmark Senior Living LLC has 211 total employees across all of its locations and generates $55.16 million in sales (USD). Benchmark Founder & CEO Tom Grape participated in a panel discussion regarding how assisted living communities navigated the challenges of the COVID-19 pandemic and the lessons learned. # CalledtoCare. We appreciate everything our associates do for our residents, thank you for being part or … WALTHAM, Mass. I consider that Benchmark [as a company] has had a mentor. Benchmark Senior Living recently announced that Jerry Kemper has joined the company as senior vice president and CFO. The future of senior living is very bright and will look very different than it looks today. Questions and Answers about Benchmark Senior Living CEO. I started Benchmark in January of 1997. The average Benchmark Senior Living salary ranges from approximately $20,000 per year for Nursing Assistant to $94,947 per year for Wellness Director. John Rijos, CEO of CPF Living Communities. It was a big step for me to go from P&G, the mecca of marketing, to change careers into real estate, and to ultimately change careers from an established real estate company to starting my own company. A lot of our competitors had to cut costs, as we had to face those pressures. Founded in 1971 on the strength of a $300,000 grant from a Quaker organization in Philadelphia, Kendal quickly established itself as a leading not-for-profit provider of senior living communities, programs and advocacy and empowerment services. Charlie Baker and Elder Affairs Secretary Elizabeth Chen spoke. It’s a tough nut to crack in a material way. – Benchmark Senior Living, a leading provider of senior living services in the Northeast, has announced it has have acquired … Founder, Chairman and CEO Tom Grape has led Benchmark and its more than 6,300 associates to achieve over $2.5 billion in company value and $425 million in annual revenue. Will it bring it down to folks who are at the Medicaid level? 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